TTC Customer Service Advisory Panel Report Released Today

The Toronto Transit Commission Customer Service Advisory Panel released it's report today and made several recommendations and observations covering many topics including; "A Renewed Focus on Customer Service", "Communicating with Customers", "Internal TTC Communications", "TTC Employees", "Fare Media and Payment Systems", "TTC “Spaces”, Volunteers, and Communities" and "Responsibilities of the TTC and Its Customers".

One recommendations that I feel is extremely important states;

"The TTC must create a “Culture of Customer Service.” The TTC does not have a defined “Customer Service Vision.” As a result, there is not a unified call to action on improving the TTC’s customer service delivery."

The report is quite thorough and covers some pretty major topics and some things that may seem minor. One that I feel is important is this;

"OBSERVATION 2R
Many customers stand right in the doorway of the subway cars, which blocks and slows down passengers getting on or off.

RECOMMENDATION 2R: Review Subway Door Signage
The TTC should review the current signs that say, “Do not block doorway.” A more effective sign should be developed and used on all subway car doors."

I know many people have been waiting and hoping for some positive change on the TTC, we can only hope!